FAQ – RETURNS & EXCHANGES

How can I return or exchange an item?
You may return or exchange eligible items within 14 days of receiving your order. To initiate a return or exchange, please visit our website and follow the instructions in the Returns & Exchanges section.

Which items are eligible for return or exchange?
Most full-price items can be returned or exchanged, provided they are in their original condition, unworn, and with all tags attached. Sale items, personalized products, and certain accessories are final sale and cannot be returned or exchanged.

How long does the return process take?
Once we receive your returned item, please allow up to 10 business days for processing. Refunds will be issued to the original payment method. Exchanges are subject to product availability.

Do you offer free returns?
Yes, we provide complimentary return shipping for eligible orders. Please refer to our Returns Policy for more details.

Can I return an item purchased online in-store?
Currently, online purchases cannot be returned or exchanged in physical stores. All returns must be processed through our online returns portal.

What if my item is damaged or defective?
If you receive a damaged or defective item, please contact our Customer Care team within 48 hours of delivery. We will assist you with a replacement or refund.

How do I track my return?
Once your return is processed, you will receive a confirmation email with updates. For further assistance, visit our website.

Can I exchange an item for a different size or color?
Exchanges are subject to availability. If your desired item is out of stock, we will process a refund instead.

What if I received the wrong item?
If there is an error with your order, please notify us immediately. We will arrange for the correct item to be sent or issue a refund.

For more details, please review our full Returns & Exchanges Policy on our website.